Warranty

Warranty

What our Warranty Covers

All of our products are supplied with a 1 year (return-to-base) warranty unless otherwise specified.

If for some unfortunate reason you do encounter a problem with your product then please in the first instance contact our customer support team on 0800 246 5801 or by emailing them at support@foroutdoors.co.uk together with any pictures, and our customer support team will do everything they can to help resolve your problem.

Alternatively, you can ring us on +44 1963 361511.

See below for more specific information:

  • Gazebo Warranty

    Overview

    If you find a defect in the material or workmanship in any part or component, For Outdoors will, at its discretion, repair or replace the product free of charge. "Defects", as used in this guarantee, are defined as imperfection in material or workmanship that will impair the use of the product.

    Under this guarantee we are unable to exchange goods that have been treated, painted or modified in any way or bespoke items. In these cases, we would repair any damage covered by the guarantee.

    Gazebos

    We warrant our gazebos, including timber, solid canopies and stainless steel brackets and fixings for a period of 5 years from the date of delivery.

    Gazebo Side panels

    We warrant our side panels for a period of 5 years from the date of delivery.

    Gazebo Canopies and side panels with transparent panels

    We provide a manufacturers guarantee for canopies and side panels with transparent panels for a period of 1 year from the date of delivery.

    Go-Kart Warranty

    Overview

    Our warranties for our go-karts are supplier-specific for which you will find further details below:

    DINO Go Karts

    All DINO go-karts come with a two-year guarantee on the parts and a five-year guarantee on the frame.

    Any other DINO products warranties are specified on our website along with every product description.

    In the unusual case of a problem or fault developing in your go-kart, the discretion of what works (repair or replacement of go-kart) lies with the UK Importer of these go-karts and whilst they will do everything to help resolve the situation - and this might mean your go-kart having to be returned for inspection.

    Service and Spare Parts

    If something does happen to break or needs replacing outside of your guarantee period, spare parts are available separately for a long time after purchase. Dino ensures all its dealers are fully supported with parts back up service with parts shipped all over the world to keep our owners running smoothly. You can order these from the DINO Dealer or Directly with the UK Importer http://www.autoculture.co.uk/contact.php

    BERG Go Karts

    All BERG go-karts come with a two-year guarantee on the parts and a five-year guarantee on the frame.

    Any other BERG products warranties are specified on our website along with every product description.

    In the unusual case of a problem or fault developing in your go-kart, the discretion of what works (repair or replacement of go-kart) lies with the one of the UK BERG Service Dealer. Whilst they will do everything to help resolve the situation - and this might mean your go-kart having to be returned for inspection.

    You can find a UK BERG Service dealer on the BERG Website by following this link and entering your postcode: http://www.bergtoys.com/find-berg-dealer

    Service and Spare Parts

    If something does happen to break or needs replacing outside of your guarantee period, spare parts are available separately for a long time after purchase. You can order these from the BERG Service Dealer. In most cases, you will easily be able to replace a broken part yourself. Would you prefer to have it done by a specialist? Then leave it to the BERG Service Dealer.

    Wooden Go-Karts

    Our wooden go-karts carry a 12-month warranty against defects in materials and manufacture. In the unusual case of a problem or fault developing in your go-kart, the discretion of what works are needed (repair or replacement of the go-kart) lies with us. Whilst we will do everything to help resolve the situation, this might mean you having to return your go-kart for inspection.

    Please note that For Outdoors will not accept any returns that have been painted or vanished, unless faulty.

    Service and Spare Parts

    If something does happen to break or needs replacing outside of your guarantee period, spare parts are available separately.